Customer Success Manager

Company : N Human Resources & Management Systems

Job Type : Full Time

Bangalore South, Karnataka

Job Description - Customer Success Manager

Customer Success Manager (B2B SaaS)

Experience: 1+ Years (Mandatory in B2B SaaS)

Role Overview:

We are looking for a Customer Success Manager to manage end -to -end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities.

Key Responsibilities:

Onboard and manage B2B SaaS clients

Drive product usage and customer satisfaction

Conduct regular review meetings (QBRs/MBRs)

Handle renewals, upsell & cross -sell opportunities

Reduce churn and improve retention

Coordinate with Sales, Product & Support teams

Requirements

Requirements:

1+ years of Customer Success experience in B2B SaaS

Strong stakeholder management skills

Good understanding of SaaS metrics (ARR, churn, retention)

Excellent communication skills

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