Customer Success Manager

Company : Shopalyst Technologies

Job Type : Full Time

Bengaluru, India

Job Description - Customer Success Manager

Job brief :

You will be heading our customer success team who helps our customers adopt data -driven marketing at scale.

Responsibilities :

- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)

- Analyse data trends and client performance

- Build and Manage the operations team

- Provide input for product management and engineering teams

Requirements

Qualifications :

- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.

- Experience in stakeholder and client management.

- Excellent communication, analytical and influencing skills.

- Ability to build and manage a team of associates

- Ability to work and succeed in a dynamic, quickly -changing environment.

Original job Customer Success Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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