Customer Success Manager

The Customer Success Team is a key component of CADFEM's overall sales strategy. Our mission is to deliver exceptional financial results, measured in high subscription retention rates, by providing outstanding sales and service activities to our CADFEM user base.  We accomplish this task through flawless execution, operational innovation, and by enabling a culture of success where people develop and flourish. Bring your successful track record in recurring revenue generation and operations experience to CADFEM in this key contributor role as a Customer Success Manager within our CADFEM Renewals Team. Fluency in English, Hindi AND/OR any other Indian Language.

Requirements

• Maximize the CADFEM revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals. 
  


• Achieve monthly, quarterly and annual targets related to retention and product expansion for your market.
  


• Liaise with Sales, Technical and Finance Team for contract renewal.
  


• Assist with timely review and submission of tender documents required.
  


• Sell the value of the Ansys Technical Enhancements and Customer Support (TECS) and Lease program.  
  


• Promote and deliver TECS program services to Ansys users with a focus on user retention.
  


• Investigate and resolve TECS-related queries through Customer visit or, via telephone and email.
  


• Facilitate effective communication between multiple departments to complete TECS-related requests.
  


• Provide an exceptional level of customer service to existing account base.
  


• Pro-actively contact high priority users from existing subscriber base.
  


• Identify and distribute product sales leads to CADFEM Sales colleagues.
  


• Update/maintain user and contract information in the Zoho CRM.
  


• Perform other operational or administrative activities as required.
  


• Investigate and collect outstanding invoices.
  


• Sell Ansys Learning Hub within user’s database.
  


• Create pipeline to bring up old customers and assets back on TECS program.
  


• Ensure that the new users get their licenses installed and onboarded in time.
  

• Fluency in English, Hindi AND/OR any other Indian Language.
  


• Bachelor’s degree in related field or equivalent career experience desirable.
  


• A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity.
  


• Experience working on Indian Tender contracts an advantage.
  


• A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service.
  


• Articulate in both verbal and written communication. 
  


• Able to consult with subscribers on solution building in a user-focused manner to deliver exceptional customer service.
  


• Knowledge of Zoho (CRM and/or ERP).
  


• Business experience in Software-as-a-Service a plus.
  

Benefits

• Competitive Salary and excellent benefits.
  


• Collaborative and cooperative working environment.
  


• Being part of the world-leading software company providing simulation software (CAE/multiphysics) used for product design, testing, and operation.
  


• The opportunity to work within a multi-lingual and diverse environment.
  


• Social, Team building and wellness events.
  


• Colleague recognition awards.