Customer Success Manager

About the Role

Rubiscape is looking for an outcomes -driven Customer Success
Manager to ensure our enterprise and institutional clients maximize the value,
adoption, and ROI of their decision intelligence investments. You will own the
post -sale customer relationship, driving user retention and expansion.

Key Responsibilities

• Lead
  the post -sale onboarding journey, moving enterprise users from initial
  deployment to active platform democratization within days.
  
• Act
  as a strategic advisor, helping clients establish their internal AI
  Skilling academies using the Rubiversity framework to future -proof their
  internal workforce.
  
• Proactively
  monitor platform health metrics, resolve adoption roadblocks, and identify
  opportunities for account expansion and multi -year contract renewals.
  

Requirements

• 3–6
  years of experience as a CSM, Account Manager, or Implementation
  Consultant within the enterprise B2B SaaS or data analytics sector.
  
• Exceptional
  communication skills with the technical fluency to discuss data workflows
  with data science and IT teams.