Customer Success Manager – Automotive Tech (B2B SaaS)

Role Overview

We are looking for a
high -ownership Customer Success Manager to join our growing SaaS team in
Bangalore. You will directly manage onboarding, adoption, and long -term success
of mid -market and enterprise clients across international markets. This is an
individual contributor role with direct visibility to the founding team.

Role Details

Location: Bangalore, HSR
Layout – 5 days in -office (Monday to Friday)

Experience: 1 to 3 years
in B2B SaaS Customer Success (mandatory)

Reporting To: Founders /
Leadership

Employment Type: Full -Time

About the Role

You will serve as the primary
point of contact for enterprise customers across international markets, owning
the complete post -sale customer journey from onboarding through renewal. You
will work closely with Sales, Product, and Tech teams and represent the company
in front of senior global stakeholders and CXOs.

Requirements

Core Responsibilities

1.     Lead structured onboarding from pilot to go -live,
define milestones, drive execution, and personally own multiple onboarding
cycles end to end while ensuring timely adoption.

2.     Conduct product demos and training sessions for
business users and leadership teams, confidently present to CXOs, and drive
product understanding across all stakeholder levels.

3.     Create guidebooks, manuals, and structured
documentation to educate users and management teams, simplify complex features,
and improve long -term product usage.

4.     Identify feature gaps during solution discussions,
design interim solutions where required, record walkthrough videos, and
proactively unblock customer challenges.

5.     Track adoption metrics closely, identify usage gaps
early, drive engagement, and reduce churn risks before escalation.

6.     Manage multiple stakeholders per account, handle
objections with clarity, and maintain structured communication throughout the
customer lifecycle.

7.     Work cross -functionally with Sales, Product, and Tech
teams, translate business feedback into clear product inputs, and ensure issue
closure without constant supervision.

8.     Support renewal and expansion conversations with
commercial awareness while strengthening long -term customer relationships.