Customer Success Manager II

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

About the Role:

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive. 

What You'll Do:

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives


• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value


• Proactively grow the breadth and depth of strategic relationships within customers


• Closely manage and nurture accounts to identify and eliminate risk of attrition


• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy


• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success


• Ensure customers are aware of and educated on new features and releases


• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs


• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal


• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

What You Will Bring:

• Bachelor's Degree or Master's Degree preferred


• 2 to 4 years of customer success role  in a competitive SaaS environment.


• Exposure in interacting with US region customers is mandatory and adaptable to work in  5 PM IST to 2 AM IST shift 


• Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate.


• Excellent communication skills, including issue tracking, triaging and crisis management.


• Ability to efficiently manage multiple customer projects simultaneously.


• Communicates with internal and external customers and all levels of management.


• Effectively communicate technical information to non-technical audiences.


• Delivers informative, well-organized presentations.


• Understands how to communicate difficult/sensitive information tactfully.


• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.


• Manages client expectations effectively.


• Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption.


• General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!