This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Operations Analyst based in India.
This is an excellent opportunity for an early-career professional to contribute to the success of a growing Customer Success organization by optimizing processes, data, and technology. In this role, you will help manage and enhance a modern Customer Success platform, enabling teams to deliver exceptional customer experiences through automation, analytics, and operational excellence. Working cross-functionally with Customer Success, Revenue Operations, Product, Engineering, and Data teams, you will support scalable initiatives that improve customer lifecycle management. You'll gain hands-on experience with SaaS technologies, customer health analytics, and business operations while making a direct impact on customer engagement and retention. If you're analytical, detail-oriented, and eager to grow in a fast-paced environment, this role offers outstanding learning and career development opportunities.
Accountabilities:
- Support the implementation, configuration, and ongoing administration of the Customer Success platform, including customer health scores, lifecycle stages, workflows, alerts, and automation.
- Maintain high-quality customer and account data by monitoring system integrations, validating usage data, troubleshooting data issues, and documenting business rules.
- Build, maintain, and enhance dashboards and reports that track key customer success metrics such as adoption, engagement, renewals, churn risk, and customer health.
- Assist with ad hoc reporting and data analysis to identify trends and opportunities for improving customer outcomes.
- Document Customer Success processes and recommend scalable improvements to workflows and lifecycle management practices.
- Support system enhancements, feature rollouts, user training, and change management initiatives.
- Collaborate with Customer Success, Revenue Operations, Product, Engineering, and Data teams to gather business requirements and translate them into effective system configurations.
Requirements
- Bachelor's degree in Business, Analytics, Information Systems, Operations, or a related field, or equivalent practical experience.
- 0–3 years of experience in Customer Success, Business Operations, Revenue Operations, Data Analytics, or a SaaS environment.
- Strong analytical thinking and problem-solving abilities with excellent attention to detail.
- Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting.
- Excellent communication, organizational, and time management skills with the ability to manage multiple priorities.
- Familiarity with Customer Success platforms such as Vitally, Gainsight, Planhat, ChurnZero, or Totango is an advantage.
- Experience with CRM or support platforms such as Salesforce, HubSpot, or Zendesk is preferred.
- Basic SQL knowledge and familiarity with BI tools, SaaS business models, and customer lifecycle concepts are considered valuable assets.
Benefits
- Fully remote work opportunity based in India.
- Hands-on experience with modern Customer Success technologies and SaaS operations.
- Exposure to cross-functional collaboration across Customer Success, Product, Engineering, Revenue Operations, and Data teams.
- Opportunities to develop expertise in customer lifecycle management, automation, reporting, and analytics.
- Supportive, collaborative, and innovation-driven work environment with strong career growth potential.
- Inclusive workplace that values diversity, teamwork, accountability, and continuous learning.
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