Customer Success Specialist

We're looking for a proactive and customer -focused Customer Success Executive who enjoys building strong customer relationships and ensuring a seamless post -sales experience. In this role, you'll act as the primary point of contact for customers after their purchase, helping resolve queries, coordinating with internal teams, and ensuring every customer has a positive experience with the brand.

If you're someone who communicates well, enjoys problem -solving, and believes great customer service creates loyal customers, we'd love to hear from you.

Key Responsibilities

• Serve as the primary point of contact for customers after the sale.
  
• Handle customer queries through calls, WhatsApp, email, and other communication channels.
  
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
  
• Coordinate with internal teams such as Sales, Operations, Logistics, and Warehouse to ensure timely issue resolution.
  
• Track customer requests and follow up until complete resolution.
  
• Maintain accurate records of customer interactions in the CRM or internal systems.
  
• Provide product -related guidance and support whenever required.
  
• Identify recurring customer issues and share feedback with relevant teams to improve processes.
  
• Build long -term relationships by delivering a smooth and positive customer experience.
  

Requirements

• 2–3 years of experience in Customer Success, Customer Support, Customer Service, or a similar client -facing role.
  
• Excellent verbal and written communication skills in English and Hindi.
  
• Strong interpersonal and relationship management skills.
  
• Ability to handle multiple customer conversations while staying organized.
  
• Good problem -solving skills with a customer -first mindset.
  
• Comfortable working in a fast -paced, target -oriented environment.
  
• Basic knowledge of CRM tools and Microsoft Excel is an advantage.
  

What We're Looking For

• Empathetic and patient communicator.
  
• Strong ownership and accountability.
  
• Positive attitude with a solution -oriented approach.
  
• Detail -oriented and highly organized.
  
• Team player who collaborates effectively across departments.
  

Why Join Us?

• Opportunity to work with a fast -growing and dynamic team.
  
• Collaborative and supportive work environment.
  
• Exposure to cross -functional business operations.
  
• Career growth based on performance and ownership.
  
• A role where your work directly impacts customer satisfaction and business success.
  

If you're passionate about delivering exceptional customer experiences and enjoy solving problems, we'd love to hear from you!