Customer Success (Technical Support) Engineer

Do you want to work for a locally owned, world leader in network monitoring technology?

We are looking for a Customer Success Engineer to join us, ensuring Endace customers extract the maximum value from their real estate, from installation to end of life and beyond, including active engagement to successfully deploy Endace Fusion Partner Applications (3rd party) and API integrations.

You will have varied responsibilities including troubleshooting customer support cases, resolving reported issues, and providing assistance with integrations as you carry out proactive customer support engagement.

To be successful, you will have customer, support or test experience that has given you;

• In-depth knowledge of computer operating systems including Linux, Unix and Windows
• Good knowledge of Hypervisors and virtualization such as VM-Ware/ESXi, Qemu/KVM
• Knowledge of containers such as Docker
• Good working knowledge of RESTful API’s and their integration
• In depth knowledge of network security, network monitoring or network performance
• Programming in C, or scripting in Python, Bash would be an advantage
• Ability to work on call as required.

You can find out more, including our job description, on our website www.endace.com/about-us/careers/opportunities

Endace is an award winning, world leader in network monitoring technology, and we have offices based in New Zealand, Australia, the United Kingdom and the United States. 

Our network recording and visibility solutions are used by some of the world's biggest companies to monitor some of the fastest, most powerful networks on the planet, increasing network security and performance.  Banks and financial traders, healthcare organisations, telcos, retailers, governments and military trust Endace products to help manage critical data networks.

We partner with world-leading technology companies - such as Cisco, Darktrace, IBM, Palo Alto Networks, Splunk and many others - which leverage Endace technology to integrate high-speed packet capture into their solutions and host their applications on the EndaceProbe platform.

If you want to continue your career with technology and a team of capable, motivated individuals, we'd love to hear from you.  You can apply now or find out more information including the job description on our website or by contacting at [email protected].

Endace is committed to the principle of equal employment opportunity and to creating an inclusive environment for all.