Customer Success(Solutioning)

KNOLSKAPE is a Modern Workplace Learning company that uses experiential technologies to accelerated learning, transform employee experience and boost productivity across four key areas: Leadership Development, Sales Effectiveness, Digital Transformation and Frontline Development. More than 200 clients in 17 countries have benefited from KNOLSKAPE’s award winning experiential solutions. Using business simulations, gamification, mobile, social, artificial intelligence, virtual reality and machines learning, KNOLSKAPE delivers transformative learning experience for the modern learner, rich analytics for the HR teams and improved performance for the organization. KNOLSKAPE is a 110+ strong team with offices in Singapore, India and the UAE, serving a rapidly growing global client base across industries spanning banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia. KNOLSKAPE is a global Top 20 gamification company, recipient of Brandon Hall awards, and has been recognized as a disruptor in the learning space by Bersin@Deloitte.

Role Description: CS(Solutioning)

 The Consultant role will focus on the following aspects:

• Client connects to understand the learning need

Ability to understand and pitch KNOLSKAPE products (Digital & Leadership) to align with the client requirements

• Designing of learning solution journeys in line with the client requirement
• Provide high level, integrated consulting to assist clients in evaluating/implementing our solutions.
• Leading the project management for projects in scope
• Demonstrating thought leadership

Role Requirements 

Excellent command of written and spoken English. • Ability to work independently and as part of a team.

Prior experience in Learning and Development

Strong internal and external client service orientation

Develop and demonstrate a deep understanding of KNOLSKAPE’s technology products and solutions.

Travel would be occasional

Qualification: 

1+ years of relevant experience in a Learning & Development role

Knowledge of established L&D frameworks, solutions, theories

Awareness and exposure to assessments- behavioral, knowledge-based, psychometric and others

Knowledge of Digital learning