Customer Support

• Managing a team of representatives offering customer support.
  


• Overseeing the customer service process.
  


• Resolving customer complaints brought to your attention.
  


• Creating policies and procedures.
  


• Planning the training and standardization of service delivery.
  


• Selecting and hiring new staff.
  


• Monitoring the work of individual representatives and of the team.
  


• Conducting quality assurance surveys with customers and providing feedback to the staff.
  


• Possessing excellent product knowledge to enhance customer support.
  


• Maintaining a pleasant working environment for your team
  

Requirements

• A bachelor’s degree in administration or a related field.
  


• Excellent interpersonal and written and oral communication skills.
  


• Ability to lead a team.
  


• Knowledge of CRM systems.
  


• Computer skills.
  


• Knowledge of mediation and conflict resolution techniques is preferable.