CUSTOMER SUPPORT ASSOCIATE

Customer Support Agent - English/Nepali Language

ABOUT US

We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!

Commitment to our people is our real strength and the key to success.

Company size: 6,000+ employees

Location: Kolkata, India

Our Ideal Customer Support Agent will take responsibility for the following:

• Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.

• Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.

• Follow up for more information to resolve the users’ issue and explain possible solutions to ensure our users feel supported and valued.

Expectations:

• B2 English level required (Able to understand/read documents).

• Excellent verbal and written communication skills in English and Nepali, with the ability to express ideas clearly and concisely.

• Experience with handling highly sensitive customer issues and de-escalating

• Proficiency with computers, CRM software, and strong typing skills.

• First-class time management and decision-making skills.

• New graduates are welcome.

• Being able to start working immediately is a strong plus.