Customer Support Associate

This role is for one of the Weekday's clients

Salary range: Rs 200000 - Rs 350000 (ie INR 2-3.5 LPA)

Min Experience: 2 years

Location: Delhi

JobType: full-time

This role focuses on delivering high-quality customer support across multiple communication channels, including voice, email, and chat. The position requires handling customer inquiries efficiently, resolving issues professionally, and ensuring a positive customer experience at every interaction. You will act as a key point of contact for customers while working closely with internal teams to address and resolve concerns effectively.

Key Responsibilities

• Provide timely and professional customer support through phone calls, emails, and chat platforms
• Handle inbound customer queries related to products and services
• Identify customer issues, provide accurate resolutions, and ensure customer satisfaction
• Maintain clear and courteous communication while managing customer expectations
• Escalate complex or unresolved issues to appropriate internal teams when required
• Accurately document customer interactions, issues, and resolutions using CRM tools
• Follow established processes and service guidelines to maintain quality standards
• Ensure adherence to response time, resolution time, and service-level agreements

What Makes You a Great Fit

• 2–6 years of experience in BPO customer service or voice-based support roles
• Strong verbal and written communication skills for handling calls, emails, and chats
• Ability to manage customer concerns calmly and professionally under pressure
• Customer-focused mindset with a problem-solving approach
• Familiarity with CRM systems and basic customer service documentation
• Strong attention to detail and ability to manage multiple interactions efficiently
• Team-oriented attitude with the ability to collaborate across departments