Customer Support Associate

About Us

Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. 

Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options—Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue. 

We have a big dream of bringing “Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way.

Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $50 million+ in funding. In January 2025, we hit a huge milestone of becoming profitable. Now, we’re charging ahead, focused on sustainable growth and scaling impact.

And this is just the beginning!

What’s the role?

As a Customer Support Associate – Night Shift at JAR, you will be responsible for delivering exceptional customer experiences during overnight hours. You should possess excellent communication and interpersonal skills, along with a strong sense of empathy, patience, and active listening to effectively resolve user queries. This role requires adaptability in handling a wide range of customer concerns across multiple channels while working independently in a remote setup. A strong understanding of digital products and a customer-first mindset are key to ensuring a seamless user experience.

Work Mode: Work From Home
Shift Timings: 11:00 PM – 8:00 AM (Night Shift)
 

What will be your responsibilities?

• Handling customer queries and providing support via chat, voice, and email during night hours.
• Conducting surveys with customers to understand product usage and overall experience, and collecting prompt and accurate feedback.
• Managing time effectively and prioritising tasks to meet productivity and department standards in a remote environment.
• Demonstrating excellent comprehension skills to clearly understand and appropriately address customer issues.
• Composing grammatically correct, concise, and accurate written responses.
• Building strong product knowledge and taking ownership of customer issues, including resolving complex cases and escalating when necessary.
• Escalating unresolved user issues to relevant internal teams while maintaining clear documentation and smooth collaboration.
• Contributing to a positive and supportive team environment despite working night shifts.
   

What’s required from you?

• A bachelor’s degree in administration or a related field.
• 1–4 years of experience in customer support or a similar role.
• Excellent interpersonal, written, and verbal communication skills.
• Hands-on experience with CRM tools such as Zendesk, Freshdesk, Zoho, or similar platforms.
• Ability to work on a desktop/laptop, with familiarity in Google Workspace and MS Office.
• Strong conflict resolution, negotiation, and de-escalation skills, especially during high-pressure situations.
• A self-driven, motivated, and task-oriented individual who can quickly learn and work independently with minimal supervision during night shifts.
   

Who should apply?

The ideal candidate will be comfortable working in a fast-paced, high-energy, and multi-tasked environment, even during night hours. You should be an analytical and creative problem-solver with a strong passion for delivering excellent customer service in a remote setup.

What makes us different? 

We’re not just building a product - we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. 

What do we stand for? 

The five values that we live by :

Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. 

Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. 

Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. 

Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. 

Consistency: We believe in doing the right things consistently. Big change doesn’t happen overnight, it’s built one step at a time.

Join us and let’s build something amazing together!   

What employee benefits do we have?

Glad you asked! Among other things, we have

• Medical Insurance for employees and their families
• ESOPs allocation
• Pluxee meal card
• Swish club card for exclusive employee discounts 
• Advance salary plans
• Relocation assistance
• L&D programmes