Customer Support Associate

• Respond to customer inquiries through multiple channels in a timely and professional manner.
  
• Assist customers with product information, orders, payments, shipping, returns, and exchanges.
  
• Handle complaints and provide effective solutions, escalating issues when necessary.
  
• Maintain accurate records of customer interactions, transactions, and feedback.
  
• Collaborate with internal teams to resolve customer issues efficiently.
  
• Provide product and service guidance to help customers make informed decisions.
  
• Monitor customer feedback and suggest improvements to processes, products, or services.
  
• Stay updated on company policies, product offerings, and eCommerce platform functionalities.
  

Requirements

• Bachelor’s degree in a related field.
  
• 0–1 years of experience in customer support, preferably in eCommerce or retail.
  
• Excellent command of English and Hindi.
  
• Excellent written and verbal communication skills.
  
• Strong problem -solving and interpersonal skills.
  
• Ability to handle high -volume inquiries with patience and professionalism.
  
• Familiarity with eCommerce platforms, order management, and CRM tools is a plus.
  
• Team -oriented, proactive, and detail -focused.