Customer Support - CMS-BRANCH BANKING-CMS

Company : Kotak Mahindra Bank

Job Type : Full Time

Mumbai, India

Job Description - Customer Support - CMS-BRANCH BANKING-CMS

Description

Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products

Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes

Support Bank customers for modification/service related queries

Demonstration of CMS system to existing as well as new clients

Understand specific MIS requirement of the customers and arrange to deliver reports accordingly

Ensuring all customer requests/queries are attended and resolved within the TAT

Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.

Job Requirements:

Job Role

Graduate/Post Graduate with minimum 1-2 years of banking experience.

Candidate with MBA/MCA/B.Tech (will be an added advantage)

Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)

Ability to work under pressure in a dynamic environment

Should have technical orientation

Strong communication (Oral and Written) & Networking Skills

Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products

Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes

Support Bank customers for modification/service related queries

Demonstration of CMS system to existing as well as new clients

Understand specific MIS requirement of the customers and arrange to deliver reports accordingly

Ensuring all customer requests/queries are attended and resolved within the TAT

Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.

Job Requirements:

Job Role

Graduate/Post Graduate with minimum 1-2 years of banking experience.

Candidate with MBA/MCA/B.Tech (will be an added advantage)

Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)

Ability to work under pressure in a dynamic environment

Should have technical orientation

Strong communication (Oral and Written) & Networking Skills

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Customer Support - CMS-BRANCH BANKING-CMS

Job Description - Customer Support - CMS-BRANCH BANKING-CMS

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