Customer Support Co -Ordinator - Hindi

• Female Candidates: 9:00 AM – 7:00 PM
  
• Male Candidates: 2:00 PM – 12:00 AM
  
• 5 Days | 2 Days off

1. Handle inbound and outbound customer calls in a professional and courteous manner
   
2. Address customer inquiries promptly, accurately, and efficiently
   
3. Understand customer requirements and guide them in utilizing products/services effectively
   
4. Provide clear and accurate information regarding products, services, and processes
   
5. Follow up with customers to ensure timely resolution of queries and concerns
   
6. Escalate complex issues to the appropriate team when required
   
7. Maintain proper records of customer interactions and transactions
   
8. Gather customer feedback and share insights with internal teams to improve service quality
   
9. Ensure adherence to company policies, quality standards, and service levels
   

Requirements

1. Graduation in any discipline (Mandatory)
   
2. Fresher or up to 3 years of experience in BPO / Customer Support (Hindi voice process preferred)
   
3. Experience in handling customer calls will be an added advantage
   

• Excellent Hindi communication skills (Mandatory)
  
• Good English communication skills (spoken and written)
  
• Strong interpersonal and listening skills
  
• Ability to handle customers professionally and empathetically
  
• Basic computer knowledge and ability to work on CRM/tools
  
• Problem -solving attitude with attention to detail
  
• Ability to work in a fast -paced environment
  

Benefits

• Competitive salary package
  
• Opportunity to work in a professional environment at Infopark, Kochi
  
• Career growth and learning opportunities in the customer support/BPO industry
  
• Supportive team and structured training