Customer Support Engineer

Salary :

₹300,000 - 700,000 yearly

Company : Vision Mechatronics

Job Type : Full Time

Thane, Maharashtra

Number of Applicants

000+

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Job Description - Customer Support Engineer

Job description

Serve as the primary point of contact for customers, providing them with world-class service and support

Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary

Maintain up-to-date knowledge of company products and services, as well as industry trends

Use active listening skills to understand customer needs and provide solutions that address those needs.

Proactively identify opportunities to improve the customer experience and make recommendations to management

Assist customers with product setup and troubleshooting.

Process customer orders and returns in an accurate and efficient manner

Update customer records in the company database in a timely and accurate manner

Follow up with customers after purchase to ensure they are satisfied with their experience.

Generate reports on customer satisfaction levels and areas for improvement

Train new customer service representatives on company policies and procedures

Participate in team meetings and contribute to continuous improvement initiatives

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Paid time off

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Work Location: In person

Requirements

Business Development Executive Requirements:
Bachelors/Master’s degree In Energy/Mech Engg/ Electronics/ Electrical Engg/ MBA
Strong knowledge of scientific and technical products.
Attention to details
Excellent interpersonal skills.
Professional and friendly demeanor.
Strong communication skills.
Basic knowledge of computer systems and Office Software.

Benefits

Benefits:

Cell phone reimbursement
Health insurance
Paid time off

Supplemental Pay:

Performance bonus

Work Location: In person

Original job Customer Support Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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