Customer Support Engineer

Company : Ellow Technologies

Job Type : Full Time

Bengaluru, India

Job Description - Customer Support Engineer

Requirements

Bachelor’s degree in any discipline preferred.

Â· 0–2 years of experience in customer support, customer service, customer success, telecalling, or after -

sales support. Freshers with strong communication skills may also apply.

Â· Good written and spoken communication skills in English.

Â· Hindi and regional language proficiency is a plus.

Â· Comfortable handling customers over WhatsApp, email, chat, and phone calls.

Â· Basic familiarity with CRM or helpdesk tools such as Freshdesk, Zendesk, HubSpot, WATI, or similar

platforms is a plus.

Â· Willingness to learn product details, customer support processes, and internal tools.

Â· Ability to stay calm and professional while handling customer concerns.

Â· Comfortable working with order details, shipment updates, warranty claims, service requests, and

customer feedback.

Â· Empathy -driven approach to customer problem -solving.

Benefits

Exp - 0 -2 years

CTC: upto 4.5Lpa

NP: Immediate - 15 days

Location - Bangalore

Email address

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