Customer Support Engineer L1- Smart metering domain (m/f/d)

     Customer Issue Resolution: Respond promptly to customer issues, serving as the first point of contact for on-site support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.
•    Support Workflow: Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.
•    Ticketing Tools: Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues. Proficiency in these tools is advantageous.
•    Off-Hours Support: Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.
•   MS Office Tools: Demonstrate proficiency in using MS Office tools for documentation and communication purposes.
•      Communication Skills: Possess excellent communication skills in English, both written and verbal, to effectively interact with customers and the support team.
•     On-Site Issue Resolution: Acquire the ability to study the knowledge store and address and fix issues on-site, ensuring minimal disruption to utility services.
•   Technical Knowledge: Familiarity with smart metering, advanced metering infrastructure, head-end systems, and meter data management systems is a must.

You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute.

Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.

Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments.

Good presentation and report writing skills.

 You are willing to support global customers in their local time.

Being part of an internationally acting and constantly growing technology company.

Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.