Customer Support Engineer/Executive

Avoor Networks Pvt. Ltd., the fastest growing IT repair and service provider in India. We specialize in providing chip level repair solutions to some of the most revered IT companies in India. The Company’s repair set up of ESD safe are embellished with the State-of-the-art repairing tools and equipment attuned to A-1 class services to its Clients. We are powered by a group of competent and dedicated professionals with in-depth knowledge and experience in their respective areas of specialization. Teamwork is our work culture with the single overall objective of customer satisfaction.

What Will You Do:

• Answer Inbound Calls for all type of Queries by Existing & New Customers.
• Make Outbound Calls to Customers, Vendors and suppliers for all business-related matters. Provide correct and complete information to customers queries through inbound & outbound calls. 
• Should Support/Handle Customers Queries, Post Repair/Sales Support on Call, Emails, Whatsapp & Online Chat.
• Replying to Customer Enquiries received through different types of channels.
• Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
• Must work on standard operating procedures made by the company and departments.
• Helping Support, Sales & Marketing Team upon necessity.
• We reach our goal with 100% customer satisfaction.

• B.C.A Preferred.
• B.Sc - C.S/I.T Preferred.
• Any Degree

Who Can Apply?

• Excellent written and verbal communication skills.
• Good knowledge on Email, Phone, Chat etc
• Handling inbound calls / emails / chats.
• Good knowledge on Microsoft Excel, Word, Outlook etc
• Good knowledge on Quotations, Invoices etc
• Good in Negotiations.
• Experience in Managing Customers & Suppliers/Vendors.
• Confident in taking up new challenges
• Socially adaptable.
• In-depth knowledge of the industry and its current events preferred.
• The ability to handle pressure and meet deadlines.
• Skill in prioritizing and triaging obligations.
• Attention to detail.
• Excellent time management and organization.
• Experience in IT Hardware/Networking Industry preferred.
• Experience range between 1 to 3 years