Customer Support Executive

• Ensure efficient end -to -end PTL operations, achieving optimal load planning, route optimization,
  and on -time deliveries.
  
• Maintain strong client relationships through proactive communication, quick issue resolution, and
  consistent service performance.
  
• Oversee accurate and timely MIS reporting to support data -driven operational and strategic
  decisions.
  
• Drive cost efficiency and continuous process improvement across PTL operations to enhance
  productivity and profitability.
  
• Ensure compliance with safety and regulatory standards, fostering a secure and efficient
  operational environment.
  

• Oversee end -to -end PTL operations, ensuring efficient load planning, vehicle utilization, and
  route optimization to achieve timely and cost -effective deliveries.
  
• Coordinate with transporters and clients to manage dispatch schedules, vehicle placement, and
  cargo tracking for smooth shipment flow.
  
• Handle client escalations and follow -ups, providing quick resolutions and maintaining consistent
  communication to ensure customer satisfaction.
  
• Maintain and update PTL MIS reports, ensuring accuracy and timely submission to support
  management in performance tracking and decision -making.
  
• Lead and guide the PTL operations team, allocating responsibilities, monitoring performance, and
  fostering a culture of accountability and operational excellence.
  
• Ensure compliance with safety and regulatory norms, implementing and monitoring safety
  protocols during vehicle loading, unloading, and transit operations.
  
• Analyze operational data to identify cost -saving opportunities, improve service levels, and
  enhance overall PTL efficiency.
  
• Drive continuous improvement initiatives in PTL processes, leveraging technology and best
  practices to enhance productivity and customer experience.
  

Requirements

Benefits