Customer Support Executive

Company : Htcl Technologies

Job Type : Full Time

Bangalore, Karnataka

Job Description - Customer Support Executive

We are looking for a Customer Support Executive to handle customer inquiries, resolve issues, and provide excellent service through phone, email, chat, or social media. The role requires strong communication skills, patience, and a customer -first attitude.

Key Responsibilities

Handle customer queries, complaints, and requests in a timely and professional manner
Provide accurate information about products, services, and company policies
Resolve customer issues efficiently and escalate complex cases when required
Maintain detailed records of customer interactions in CRM systems
Follow up with customers to ensure resolution and satisfaction
Meet service quality standards and performance metrics
Collaborate with internal teams to improve customer experience

Requirements

Graduate

Excellent verbal and written communication skills

Strong problem -solving and interpersonal skills

Ability to handle difficult customers calmly and professionally

Basic computer knowledge and familiarity with CRM tools

Benefits

Competitive salary package

Training and career growth opportunities

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