Customer Support Executive

Salary :

₹22,000 - 25,000 yearly

Company : Vrinda International

Job Type : Full Time

Bengaluru, India

Job Description - Customer Support Executive

Hiring: Customer Support Executive

Location: HSR Sector 6, Bangalore

Experience: 6 Months – 1 Year

Salary: ₹22K In -hand (₹25K CTC)

Working Days: 6 Days (Rotational Week Off)

Work Mode: Work from Office

Language Requirement:

• English + Hindi (3 Positions)

• English + Malayalam (2 Positions)

Role Overview:

We are looking for a customer -focused professional to handle queries, complaints, and service requests across voice, chat, email, and ticketing platforms. Voice and ticketing experience is mandatory.

Key Responsibilities:

• Handle customer interactions via calls, chat, email, and social media

• Resolve issues efficiently to ensure high customer satisfaction

• Coordinate with internal teams for order and service support

• Track and close support tickets within defined timelines

• Maintain records in CRM tools

• Achieve metrics like CSAT, NPS, TAT, FCR, AHT

• Escalate complex cases when required

Requirements:

• Graduate in any discipline

• 6 months–1 year of customer support experience

• Strong communication and problem -solving skills

• Experience in voice process and ticketing systems (Mandatory)

• Basic knowledge of CRM tools & MS Office

• Customer -first approach with ability to multitask

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