Customer Support Executive

We are looking for a customer -focused Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience through timely and effective communication.

Key Responsibilities:

• Handle customer inquiries through phone, email, chat, or support tickets
  
• Resolve customer issues promptly while maintaining service quality standards
  
• Document customer interactions, complaints, and resolutions accurately
  
• Coordinate with internal teams to resolve escalated customer issues
  
• Follow standard operating procedures and customer service guidelines
  
• Maintain customer satisfaction and service -level commitments
  
• Identify recurring customer issues and suggest process improvements
  

Requirements

• Graduate in any discipline
  
• 1–5 years of experience in customer support or service roles
  
• Strong verbal and written communication skills
  
• Good problem -solving and interpersonal abilities
  
• Basic knowledge of CRM or customer support tools is preferred
  
• Ability to handle customers professionally in a fast -paced environment
  

Benefits

• Competitive salary package
  
• Paid leaves and holidays
  
• Performance -based incentives
  
• Training and career growth opportunities