Job Summary

We
are seeking a detail-oriented and proactive Customer Support
Executive to manage customer interactions, coordinate
internal processes, and ensure smooth operational workflow. The
ideal candidate will play a key role in maintaining customer
satisfaction, handling documentation, and supporting billing and
dispatch activities.

Requirements

Key Roles and Responsibilities

Ø   Handle customer
inquiries through phone, email, and online platforms in a
professional and timely manner

Ø   Understand customer
requirements and prepare accurate quotations accordingly

Ø   Coordinate with the
calibration/technical team for job scheduling and track status
updates

Ø   Maintain proper
documentation and update customer records regularly

Ø   Conduct regular
follow-ups with customers regarding quotations, job progress, and
service completion

Ø   Prepare invoices based
on completed job activities with accuracy

Ø   Support dispatch
operations to ensure timely delivery of services/products

Ø   Ensure clear
communication between customers and internal teams

  Skills

Ø   Strong
communication skills (verbal and written)

Ø   Good
organizational and multitasking abilities

Ø   Attention to detail in
documentation and invoicing

Ø   Basic knowledge of
MS Office (Excel, Word, Email handling)

Ø   Ability to coordinate
with multiple teams effectively

Ø   Customer-focused
mindset with problem-solving skills

Preferred Qualification

Ø   Bachelor’s
degree in Business Administration or related field
Ø Prior
experience in customer support, operations, or
coordination roles are an advantage

Benefits

Ø Skill Development:     Structured
training and certification programs to enhance technical expertise.

Ø Career Growth:     Continuous
learning and advancement opportunities in a supportive work environment.

Ø Positive Work Culture:     Friendly,
team-oriented environment that values initiative, integrity, and innovation.

Ø PF & ESI

Ø Employee Recognition Program

Ø Attendance Bonus

Ø Performance based yearly once Increment