Customer Support Executive (English+Hindi) || Bangalore

Customer Support Executive

Location

• Bangalore
  

Experience

• Fresher or Experienced
  
• 0 - 1 Years of Experience
  

Qualifications

• Education: Graduate
  
• Language Proficiency: Hindi & English
  

Additional Skills

• Engage with newly onboarded drivers
  
• Guide drivers through trip completion milestones
  
• Ensure a smooth onboarding experience
  
• Resolve driver queries efficiently
  
• Target-driven approach
  

Key Responsibilities

1. Follow-Up for F5 (First 5 Trips)
   
2. Call drivers 5 days after onboarding
   
3. Remind them about completing 5 trips within 7 days to earn a ₹100 Joining Bonus (JB)
   
4. Address any operational issues
   
5. Follow-Up for F50 (First 50 Trips)
   
6. Call drivers 25 days after onboarding
   
7. Encourage them to complete 50 trips within 28 days to earn a ₹250 JB
   
8. Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements
   

Eligibility Criteria

• Any Graduate
  
• Good communication skills in English & Hindi
  
• Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
  
• Strong problem-solving skills
  
• Ready to work from the office
  

Salary

• NTH: 17k + 4k Variable pay plus PF & ESIC
  

Shift

• Day shift
  

Week off

• Sunday off
  

Mode of Interview

• Virtual/Telephonic
  

• Any Graduate
  
• Good communication skills in English & Hindi
  
• Strong problem-solving skills