Customer Support Executive for Real Estate - Punawale Location

Job Description: Customer Support Executive – Real Estate Developer

Job Title: Customer Support Executive
Location: Punawale
Experience Required: 2–5 years
Industry Preference: Real Estate (Residential/Commercial)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive for our real estate projects. The candidate will be responsible for handling customer queries, coordinating with internal departments, ensuring smooth customer communication, and providing excellent post-sales support to maintain customer satisfaction.

Key Responsibilities

• Handle customer queries, complaints, and service requests through calls, emails, and meetings.


• Maintain strong relationships with customers and ensure timely issue resolution.


• Coordinate with internal teams such as Sales, CRM, Accounts, Legal, Projects, and Site teams for customer support activities.


• Manage customer documentation, agreements, payment follow-ups, possession-related coordination, and handover formalities.


• Provide project updates and timely communication regarding construction progress, possession schedules, and documentation requirements.


• Resolve escalations professionally within defined timelines.


• Maintain customer records and update CRM/software regularly.


• Assist customers with registration, possession process, and post-possession support.


• Prepare MIS reports related to customer concerns and resolution status.


• Ensure high customer satisfaction and service quality standards.