Customer Support Executive (International Customer Center) MNC_Account

You’ll handle inbound and outbound interactions (calls, chats, or emails), resolve queries efficiently, and represent our brand with empathy and clarity.

Key Responsibilities:

• Handle customer queries and complaints through calls, chat, or email for international clients.
  

• Ensure first-contact resolution and maintain high CSAT and SLA standards.
  

• Document interactions accurately in CRM tools.
  

• Collaborate with internal teams to resolve escalations promptly.
  

• Follow communication scripts and tone guidelines while personalizing customer interactions.
  

• Meet daily/weekly KPIs such as response time, resolution rate, and customer satisfaction.
  

• Maintain professional communication at all times, ensuring compliance with quality standards.
  

Requirements

Required Skills & Qualifications:

• Minimum 1 year of experience in an International Voice or Customer Support Process.
  

• No job switch in the last 1 year (stability required).
  

• Excellent verbal and written English communication skills.
  

• Strong problem-solving and customer-handling abilities.
  

• Comfortable working in 24×7 rotational shifts (including night shifts).
  

• Familiarity with CRM systems and call-handling tools preferred.
  

Benefits

Compensation & Benefits:

• Salary: Up to ₹37,000 per month (based on experience and interview performance)
  

• Performance Incentives based on quality and productivity
  

• Both-side cab facility provided
  

• 5-day work week with rotational offs
  

• Opportunity to work in a high-performing international environment