Customer Support Executive Sales

1.       Customer Handling: 

•  
      Respond promptly
  to customer inquiries via phone, email, chat, and
  social media.
  
•        Provide accurate, valid, and
  complete information by using the right methods/tools.
  
•      Handle
  customer complaints, provide appropriate
  solutions and alternatives within the time
  limits, and follow up to ensure resolution.  
        
            
  

2.       Problem Resolution:

•  
       Identify and
  assess customers’ needs to achieve
  satisfaction.
  
•        Diagnose and troubleshoot
  technical issues and provide solutions.
  
•  
       Escalate
  unresolved issues to the appropriate internal
  teams and follow up until resolved.
  

3.       Documentation and Reporting:

•  
          Maintain detailed
  records of customer interactions, process customer
  accounts, and file documents.
  
•  
            Prepare and
  distribute customer activity reports.
  
•   
           Provide feedback
  on the efficiency of the customer service
  process.
  

4.    Product/Service Knowledge:

•     Stay updated with
  product knowledge and new product/service
  offerings.
  
•    Provide customers with
  information about new features and services.
  

5.    Team Collaboration:

•     Work closely with team
  members to meet and exceed customer service
  goals.
  
•     Collaborate with the sales
  and marketing teams to stay updated on product
  knowledge and promotions.
  

Requirements

•  
       Excellent communication and presentation skills.
   
  
•  
       Ability to multi-task, prioritize, and manage time effectively.
   
  
•        Proficient in using customer support software, databases, and tools.
   
  
•        Familiarity with CRM systems and practices.
   
  
•        Personal Attributes:
   
  
•        Customer-oriented and able to adapt/respond to different types of characters.
   
  
•        Positive attitude and a passion for providing exceptional customer service.
   
  
•  
       Problem-solving skills and the ability to think on your feet.
  
•    
   Qualifications: Bachelor’s degree
  preferred.
  
•    
    Proven customer support experience,
  sales engineer or experience as a client service representative.
  
•      Strong phone contact handling skills and
  active listening.
  
  
  

Benefits

• Skill
  Development:   Structured
  training and certification programs to enhance
  technical expertise.
  

• Career
  Growth:   Continuous
  learning and advancement opportunities in a
  supportive work environment.
  

• Client
  Interaction:   Work
  with leading industrial clients across multiple
  sectors, expanding your professional network.
  

• Positive
  Work Culture:   Friendly,
  team-oriented environment that values
  initiative, integrity, and innovation.
  

• PF & ESI
  

• Employee Recognition Program
  

• Attendance Bonus
  

• Performance based yearly once Increment