Customer Support Executive Technical Support Location: Noida and Gurugram

• Diagnose and troubleshoot product, application, or software-related issues
  
• Guide customers through step-by-step solutions in a clear and patient manner
  
• Log, monitor, and update cases using ticketing or helpdesk systems
  
• Escalate complex or unresolved issues to engineering or product teams as required
  
• Provide customers with product usage guidance and recommended best practices
  
• Ensure quick turnaround times while maintaining support quality standards
  
  

Requirements

• Basic understanding of technical and software concepts
  
• Strong analytical thinking and troubleshooting capabilities
  
• Clear verbal and written communication with high patience levels
  
• Ability to simplify and explain technical information to non-technical users
  
• Familiarity with ticketing or helpdesk tools is an added advantage
  

• Graduates in Computer Science, IT, or related disciplines preferred
  
• Freshers with a strong interest in technology are encouraged to apply
  
• Comfortable engaging with customers and handling support interactions
  

Benefits

• Shift Duration: 10 hours per day
  
• Weekly Off: Rotational
  
• Benefits: Provident Fund (PF), ESIC, medical insurance, performance-based incentives
  
• Training: Comprehensive technical and product-specific training provided