Customer support Executive_Real Estate group(Moshi)

We are seeking a dedicated and customer-focused Customer Support Executive to join our Real Estate Group. The role involves handling customer queries, managing property-related documentation, ensuring smooth communication between clients and internal teams, and providing an excellent customer service experience throughout the sales and post-sales process.

Key Responsibilities:

1. 
   

   Customer Interaction & Query Resolution

   
   
   
   
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     Act as the first point of contact for all customer inquiries (calls, emails, walk-ins).

     
     
   
   
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     Provide accurate and timely information regarding projects, pricing, documentation, and possession.

     
     
   
   
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     Address complaints and ensure quick resolution while maintaining a positive customer experience.

     
     
   
   
   
   


2. 
   

   Sales & Post-Sales Support

   
   
   
   
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     Assist the sales team with customer follow-ups, booking confirmations, and agreement documentation.

     
     
   
   
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     Coordinate with customers for payments, loan documentation, and registration formalities.

     
     
   
   
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     Maintain regular communication with clients regarding project updates, handovers, and possession schedules.

     
     
   
   
   
   


3. 
   

   Relationship Management

   
   
   
   
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     Build long-term relationships with customers to enhance brand loyalty.

     
     
   
   
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     Ensure high levels of customer satisfaction by proactive support and assistance.

     
     
   
   
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     Gather feedback from customers and share insights with management for process improvements.

     
     
   
   
   
   


4. 
   

   Coordination with Internal Teams

   
   
   
   
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     Work closely with sales, legal, accounts, and project teams for customer requirements.

     
     
   
   
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     Ensure proper documentation, records, and customer data management in CRM systems.

     
     
   
   
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     Support in organizing site visits, client meetings, and handover events.

     
     
   
   
   
   


5. 
   

   Reporting & Documentation

   
   
   
   
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     Maintain customer interaction logs, complaints, and resolution records.

     
     
   
   
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     Prepare MIS reports on customer support activities and share with management.

     
     
   
   
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     Ensure compliance with company policies and real estate regulatory requirements (RERA).