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Customer Support -Farmer Success Associate

salary Salary :

₹300,000 monthly

Job Description - Customer Support -Farmer Success Associate


Be the first line of support for farmers — turn every call into action. 

About Kheyti

Kheyti is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric, low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart. 





The Opportunity



Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized Agri-tech startup.







Job Type: Full Time, Entry-Level



Location: Hyderabad, Telangana



Reporting to: Team Lead - CS



Salary: 3 LPA + Mobile Allowance



Language Known: Oriya





Key Responsibilities
• Be the first point of contact for farmers-Take control of Inbound calls, listen, understand, and log their issues



• Turn problems into action by creating and assigning cases to the right teams



• Drive closure by following up and ensuring issues are resolved on time



• Stay close to the ground by collecting harvest data from farmers- Outbound calls



• Keep everything accurately updated so no farmer request gets lost


Who we are looking for

We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture.







Must-Haves-



● Bsc/Msc in Agriculture or Horticulture



● Knowledge on horticulture/crop management



● Good communicator



● Comfortable with data management







Nice-to-Haves-



● Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfill the need of the customer



● Farmer centric - someone who can easily make rapport with rural people



● Listening - someone who is patient and can listen to customers in any situation.







Not a Fit-



● Lacks basic understanding of horticulture or crop management



● Lacks passion for innovation in agriculture or unwilling to adopt new technologies







Hiring Process



  1. Apply on jobs.kheyti.com


  2. HR Shortlisting


  3. Round 1 - Virtual


  4. Round 2 - Virtual








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