Customer Support for E -Commerce

What will be provided for the job?

• This is an On -Premise Job, which eliminates Field Work unless exclusively required.
  
• Company will provide IT Infrastructure and Service like Computer, Mobile and Internet and sophisticated systems to help you to execute your tasks.
  
• Working hours are 1 O AM to 07 PM with Sundays as Holidays [paid sunday]
  
• The company will provide basic refreshments and a pantry for employees
  

What are you expected to do?

• Receive phone calls of prospects and existing customers and communicate product
  related information.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  
• Seize opportunities to upsell product when they arise.
  
• Follow up with potential customers in a timely manner if necessary.
  
• Manage online channels chats and query.
  
• Document all call information in the CRM according to standard operating procedures.
  
• Meet personal/team qualitative and quantitative targets.
  
• Possess strong knowledge of priyaodisha products to identify customer needs when qualifying them.
  
• Demonstrate an aptitude for sales, be able to suggest additional products to increase customer satisfaction and revenue.
  
• Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.
  
• Communicate Effectively And Professionally In All Forms Of Communication With Internal And External Customers.
  
• Maintain regular attendance and punctuality.
  
• Update social media channels with offers and promos as needed.
  

Requirements

• Bachelor's degree or Diploma Marketing, Communication, or related field.
  
• 0 -2 years of experience in customer support and/or social media management.
  
• Excellent written and verbal communication skills in English and Hindi.
  
• Strong problem -solving and customer service skills.
  
• Knowledge of social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.
  
• Familiarity with e -commerce and digital marketing strategies.
  
• Ability to multitask, prioritize and manage time effectively.
  
• Positive attitude, professional demeanour, and strong work ethic.
  
• Ability to work in a fast -paced, deadline -driven environment.
  
• Familiarity with Indian cultural nuances and understanding of the Indian market.
  

Benefits