Customer Support Inbound // Day Shift - Kolkata

We are seeking a customer -focused and detail -oriented
Inbound Customer Support Executive to handle incoming calls from customers. The
role involves addressing customer queries, resolving issues efficiently, and
ensuring a high level of customer satisfaction through professional
communication and timely support.

• Make outbound calls (100 -150 Per day) to candidates in a
  professional and efficient manner.
  
• Share accurate, clear, and complete information using the
  appropriate tools and resources.
  
• Understand candidate queries, provide timely resolutions, or
  escalate issues to the concerned team when required.
  
• Maintain and update detailed records of all interactions in
  Excel.
  
• Prepare and manage daily, weekly, and monthly MIS reports
  using Excel.
  
• Ensure adherence to process guidelines and maintain high
  quality and productivity standards.
  
• Location: (New Alipore, Salt Lake Kolkata) Work From Office
  
• Note - Only Kolkata candidates are eligible.
  

Requirements

• Bachelor's degree in any field
  
• Min 06 months to 1 year experience in BPO or Tele calling or
  Tele sales Industry.
  
• Must have laptop or desktop with 8 GB RAM
  
• Must have stable wifi/ network connection
  

Benefits

Salary :  Upto Rs. 14000 take home

Day shift (9:30 AM – 6:30 PM)

6 days Working (2nd & 4th Saturday & Sunday off)

Note: Please do not apply if you are looking for WFH