Number of Applicants
:000+
Urgent Hiring: Customer Support Lead
Awesomefab Shopping Pvt. Ltd is looking for an experienced Senior Customer Support Lead. Join our dynamic team and contribute to our success in the e-commerce sector!
Key Responsibilities:
· Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly
· Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels.
· Train and supervise team of customer service representatives in providing quality service to customers
· Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality
· Improved customer satisfaction by addressing and resolving complex issues in timely manner.
· Implement measurement metric for customer satisfaction
· Lead and mentor a team of junior customer support representatives.
· Handle escalations and provide timely resolutions.
· Monitor and report on customer service metrics and feedback.
· Collaborate with other departments to ensure resolution of customer query
· Manage net zero end of day chats
Requirements:
· Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required
· Strong understanding of customer service best practices.
· Excellent communication and interpersonal skills.
· Ability to work in a fast-paced environment and handle high-pressure situations.
· Proficiency in customer service software and tools.
· Strong problem-solving skills and attention to detail.
· Leadership experience is a plus.
Benefits:
· PF
· Statutory Bonus
· Leave Encash
· Health Insurance
How to Apply:
If interested, please share your resume with Rashmi Patel at “[email protected]”
Location: Narol- Ahmedabad
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.