Customer Support Specialist

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 600000 (ie INR 4-6 LPA)

Min Experience: 0 years

Location: Bengaluru

JobType: full-time

We are looking for a dedicated Customer Support Specialist who is passionate about delivering consistent, high-quality customer experiences. This role focuses on providing reliable and structured support to customers through multiple channels, ensuring every interaction reflects professionalism, accuracy, and empathy. You will act as the frontline representative, handling queries from parents and students, resolving concerns efficiently, and maintaining a seamless support experience.

This position is ideal for individuals who thrive in process-driven environments and take pride in executing routine tasks with discipline and consistency. You will play a crucial role in shaping customer perception by ensuring every issue is handled with ownership and resolved to satisfaction. The role requires strong attention to detail, adherence to standard processes, and the ability to remain calm under pressure while managing multiple interactions.

Key Responsibilities

• Provide customer support through calls, chats, and emails with a focus on quality and responsiveness
• Resolve queries and concerns from customers with accuracy, empathy, and efficiency
• Follow established processes and standard operating procedures consistently
• Take complete ownership of customer issues and ensure timely resolution
• Maintain detailed and accurate records of customer interactions in CRM systems
• Collaborate with internal teams to escalate and resolve complex or critical issues
• Ensure a consistent and positive customer experience across all touchpoints
• Monitor and work towards improving customer satisfaction levels
• Handle routine tasks with discipline while maintaining high performance standards

What Makes You a Great Fit

• Strong verbal and written communication skills with a customer-first approach
• High level of attention to detail and commitment to accuracy
• Ability to stay calm, composed, and solution-oriented under pressure
• Strong sense of ownership, accountability, and responsibility
• Comfortable working in structured, process-driven environments
• Consistent and disciplined approach to handling repetitive tasks
• Ethical, dependable, and committed to delivering honest work
• Basic understanding of CRM tools and customer support workflows (preferred)
• Prior experience in customer support or service roles is an advantage but not mandatory