Customer Support Specialist

Salary :

₹300,000 - 600,000 yearly

Company : Cessna Lifeline

Job Type : Full Time

Bengaluru, India

Number of Applicants

:

000+

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Job Description - Customer Support Specialist

Department: Front Desk, Information &
Solution Centre

No:
of vacancies: Three
(5)

Salary: 3,00,000/ - to
6,00,000/ - per annum as CTC

Our Customer Service team are looking for energetic, passionate,
customer -focused individuals to join our team at Cessna Lifeline
Veterinary Hospital, Domlur, Bengaluru, Karnataka.

Responsibilities for Customer Support Representative

Â·         Respond
promptly and professionally to incoming customer inquiries in person, by
telephone, WhatsApp or by email
Â·         Provide
accurate information on our wellness services, grooming, swimming, boarding,
pharmacy, and more
Â·         Maintain
an updated knowledge of the organization's products, services, and customer
service policies
Â·         Assist
with appointment bookings, check -ins/check -outs, service flow, and client
satisfaction
Â·         Document
queries, feedback, customer interactions when necessary, compiling documents
and forwarding information to interested parties
Â·         Recommend
plans, packages, and products to the pet parents
Â·         Explain
simply and clearly in response to customer questions and check for customer
understanding and acceptance
Â·         Assist
clients by answering any questions they may have
Â·         Participate
in training opportunities provided by the organization or by outside entities
Â·         Establish
and maintain good rapport with customers by using positive language and
anticipating their needs
Â·         Collaborate
with the internal teams to deliver the best customer experience
Â·         Build
long -term relationships with pet parents and pets

Requirements

Essential
Qualifications for Customer Support Specialist

Â·         2+
years of previous customer service experience a plus
Â·         Friendly
and welcoming manner with clients and other members of the customer service
team
Â·         Extensive
knowledge of the company's policies, procedures, goods and services
Â·         Familiarity
with customer -relationship management (CRM) software programs
Â·         Ability
to explain complex concepts in a clear, simple manner to customers
Â·         Multilinguistic
proficiency (Kannada, Tamil and Hindi)
Â·         Excellent
organizational and multitasking skills
Â·         Ability
to maintain a calm and polite manner in stressful situations
Â·         Willingness
to cooperate with customers and management to resolve any issues that may arise
Â·         Work
under pressure
Â·         Ability
to achieve the target set for the day & month