Respond promptly to customer inquiries via email, chat, and calls.
Troubleshoot technical issues and escalate complex problems to the appropriate teams.
Provide product guidance, training, and support documentation to clients.
Maintain accurate records of customer interactions and resolutions.
Identify recurring issues and suggest improvements to processes.
Ensure customer satisfaction and maintain a professional relationship with clients.
Qualifications & Skills:
Bachelor’s degree or equivalent experience.
Strong communication and interpersonal skills.
Problem-solving mindset and attention to detail.
Ability to multitask and work in a fast-paced environment.
Patience and empathy in dealing with customer issues.
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