Customer support - voice (Hyderabad)

Salary :

₹5.5 monthly

Company : 2coms

Job Type : Full Time

Hyderabad, India

Number of Applicants

:

000+

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Job Description - Customer support - voice (Hyderabad)

Summary:

The Senior Process Executive – Contact Center (Voice) plays a critical role in ensuring seamless, high -quality customer service across multiple communication channels, including inbound and outbound voice, chat, and email. Reporting to the Service Delivery team, this role is essential for maintaining customer satisfaction, adherence to compliance standards, and operational efficiency within a 24/7 rotational shift environment. The ideal candidate will demonstrate strong communication abilities, a customer -first mindset, and a commitment to continuous improvement while operating in a fast -paced, office -based setting. This position is key to driving service excellence and supporting the overall success of client delivery operations in Hyderabad.

Responsibilities:

Handle incoming and outgoing customer interactions via voice with accuracy and professionalism.
Resolve customer queries and issues within defined service level agreements (SLAs).
Accurately document all customer interactions in CRM and ticketing systems.
Maintain strict adherence to schedules, quality benchmarks, and information security policies.
Consistently meet individual and team performance targets as defined by the process.
Actively participate in training sessions, calibration exercises, and process improvement initiatives.

Requirements

Requirements:

1–4 years of experience in Contact Center or BPO operations.
Must -have: At least 1 year of experience as a Customer Support Associate in the BPO industry.
Proven ability to deliver high -quality service across voice, chat, and email channels.
Strong communication, problem -solving, and multitasking skills.
Willingness to work 24/7 rotational shifts, including nights, weekends, and holidays.
Immediate to 60 days notice period.

Additional Details:

Location: Hyderabad
Mode of Work: Work from Office
Shift: Night Shift
Employment Type: Full Time
Salary Range: ₹2 LPA – ₹5.5 LPA

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