Customer Support Warranty Finance Analyst

Description -

Are you someone who enjoys finding solutions, numbers make you curious, provoke questions and drive to business improvement recommendations?

If yes, we are looking for you to join our team for APJ theater support!

Our organization is responsible for delivering Customer Services & Support for all customers, both transactional and contractual, across all regions & markets.

Warranty, both Hardware & Supplies, Consumer & Commercial is the transactional business offering from HP, in which we manage the end-to-end support for all customers with valid warranty entitlement.

The ideal candidate would have strong organizational and collaboration skills, solid accounting knowledge, ability to communicate financial results in a crisp way to management audiences and have an agile & growth mindset.

This role is a great opportunity for a passionate, ambitious candidate who wants to grow the career by having exposure to different finance, operational and category leaders.

Responsibilities

• Provide support to standard financial activities like Month End Close, Budgeting & Forecasting, Reporting and Analysis of the results with story behind the numbers.

• Consolidate Financial results and drive monthly financial reviews with internal (Category, Finance, Operations) and external (CO APJ Markets/GBU) stakeholders.

• Provides financial analysis with strong understanding of the business to determine the best method for achieving transformational savings and optimization targets.

• Partner with category on supporting NPI’s, product quality improvements (AIR) and support model revisions impacts on forward looking cost projections.

• Keep close engagement with APJ CO warranty market analysts, CS operational finance teams (Contact Center, Delivery, Service Supply Chain), Warranty Reserve Team etc..

• Leads business initiatives, typically coordinating with analysts across multiple sub-functions within finance.

• Continuously drive improvement in financial processes, identifies issues and proposes solutions.

Education & Experience Recommended:

• Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.

• For Expert level: 7–10 years of experience in finance, with a strong background in finance operations and business finance.

Preferred Certifications
• Certified Public Accountant (CPA)
• Certified Financial Analyst (CFA)
 

Preferred Attributes

• Experience in a multinational or matrixed organization

Knowledge & Skills

• Agile ways of working

• Growth mindset

• Strong influencing and listening skills

• Strong communication and presentation skills

• Self-starter who thinks out of the box

• Automation

• Data Analysis

• Key Performance Indicators (KPIs)

• Process Improvement

• Profit And Loss (P&L) Management

• Variance Analysis

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity
   

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"