Customer Support/Service

Requirements

Key Responsibilities

• Handle customer inquiries through phone, email, and chat support
  
• Resolve customer complaints and provide appropriate solutions
  
• Maintain a professional and positive attitude while assisting customers
  
• Escalate unresolved issues to the concerned departments when necessary
  
• Follow up with customers to ensure issue resolution and satisfaction
  
• Maintain accurate records of customer interactions and support activities
  
• Provide product/service information and guidance to customers
  
• Meet response time and service quality targets
  
• Coordinate with internal teams for effective issue resolution
  
• Ensure high levels of customer satisfaction and service excellence
  

Required Skills & Qualifications

• Excellent verbal and written communication skills
  
• Strong problem -solving and interpersonal skills
  
• Ability to handle multiple customer interactions efficiently
  
• Basic computer knowledge and familiarity with support tools
  
• Proficiency in Microsoft Office (Word, Excel, Outlook)
  
• Ability to work in a fast -paced environment
  
• Strong time management and organizational skills
  
• Customer -focused approach with patience and professionalism
  

Preferred Qualifications

• Prior experience in Customer Support, BPO, or Customer Service
  
• Experience with CRM or ticketing systems is an advantage