Customer Technical Manager-Transport

Handle and resolve Customer issues Provide dedicated support Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Behavioral Competences: Creating & Innovating Entrepreneurial & Commercial thinking Persuading & Influencing Handle Software Update/Upgrade Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Analyzing Market insight Financial Understanding MS office, Power-bi Minimum Qualifications & Domain Experience Requirements: Education Qualification & Years of Experience Education: BE/B. Tech or equivalent Min years of experience: 10+ Years Hands on Experience in Radio access network domain is a must. - MMU, NPU and Radios - Must have Trace level troubleshooting experience, bug report analysis - Able to understand 3GPP specs - Various Transport Protocols level understanding Exposure to following domains is desired - IP Routing - IP Networking - Network Security - OSS/ENM configuration related to Network element Should have worked in a telecom support function earlier The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 765474