Customer Technical Support Engineer

Company : Video Sdk

Job Type : Full Time

Surat, India

Job Description - Customer Technical Support Engineer

Title : Technical Support Engineer - CS

Experience : 1 to 3 Years

Location : Surat, Gujarat (Onsite)

Responsibilities:

Serve as a technical point of contact for client escalations
Collaborate with the dev team to design & deploy solutions
Troubleshoot issues across frontend, backend, mobile, and Unity -based platforms
Assist in onboarding, integration, and technical walkthroughs for clients.
Ensure timely resolution of issues and drive customer satisfaction

Required Technical Skills:

Knowledge on React, Javascript, Java, Android, Unity, Python, Flutter

Required Soft Skills:

Strong communication and interpersonal skills
Educational background in Computer Science or related field (mandatory)
Willingness to work in Night Shift to support US -based clients
Ability to translate technical concepts to non -technical stakeholders
Proactive, solution -oriented mindset

Email address

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