Cutomer Care Analyst

Company : Aboveo

Job Type : Full Time

Hyderabad, Telangana

Job Description - Cutomer Care Analyst

Please find below the IJP criteria for the Tech Support (Voice Process | 24/7) position:

1. Communication Skills (Very Important)

Clear and neutral spoken English, Hindi, and Telugu
Good pronunciation, clarity, and appropriate pace
Ability to explain technical concepts in a simple and customer -friendly manner

2. Technical Knowledge (Role -Based)

Basic understanding of:

Operating Systems: Windows
Networking fundamentals: LAN, IP, VPN basics
Hardware and software troubleshooting
Application or product knowledge

3. Customer Handling & Soft Skills

Empathy and patience while handling customers
Ability to manage irate or confused customers effectively
Strong ownership mindset
Problem -solving attitude
Proper escalation judgment

Requirements

4. Process & Compliance Awareness

Willingness to follow SOPs
Accurate and timely documentation
Understanding of ticketing tools and SLAs

5. Shift & 24/7 Readiness

Willingness to work night shifts, weekends, and rotational shifts
Good reliability and attendance history
Ability to handle stress in high call -volume environments

Willing to relocate to Hyderabad.

Email address

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