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D2C Associate

icon building Company : Weekday Ai
icon briefcase Job Type : Full Time

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Job Description - D2C Associate

This role is for one of the Weekday's clients

Salary range: Rs 150000 - Rs 450000 (ie INR 1.5-4.5 LPA)


Min Experience: 1 years

Location: Noida

JobType: full-time

We are seeking a detail-oriented and proactive D2C Associate to manage daily operations of a direct-to-consumer e-commerce platform. This role focuses on Shopify backend management, product listings, order processing, and customer support to ensure a smooth and engaging online shopping experience.

Key Responsibilities

  • Manage and operate the Shopify backend, including orders, inventory, and basic website updates.
  • Create, update, and optimize product listings, including titles, descriptions, pricing, images, and SKUs.
  • Handle end-to-end order management, including processing, cancellations, returns, refunds, and exchanges.
  • Provide timely and professional customer support via calls, emails, and live chat.
  • Coordinate with logistics and warehouse teams to ensure timely dispatch and accurate delivery tracking.
  • Resolve customer queries and complaints to maintain high levels of customer satisfaction.
  • Monitor website performance and report issues related to product listings, checkout flow, or payments.
  • Maintain accurate records and prepare MIS reports related to orders, customer interactions, and resolutions.

Required Skills & Qualifications

  • 1–3 years of experience in a D2C or e-commerce operations role.
  • Hands-on experience with Shopify is mandatory.
  • Strong understanding of product listing management and the e-commerce order lifecycle.
  • Excellent communication skills in English and Hindi.
  • Customer-first mindset with strong problem-solving abilities.
  • Working knowledge of Excel or Google Sheets for reporting and tracking.

Skills

Customer Care
Shopify
D2C Operations
Product Listings
Order Management
Customer Experience
Upselling & Cross-selling
Retention Marketing
Affiliate Marketing

Original job D2C Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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