Data Product Fulfillment Associate

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Employment type:

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Data Product Fulfillment Associate to process customer data product assignments and support fulfillment operations. This position will be full-time and remote.

What You’ll Do

• Manually provision and assign customers to their entitled data products following defined processes and guidelines

• Accurately process fulfillment requests in a timely manner, adhering to SLAs

• Validate customer entitlement data for completeness and accuracy before processing

• Log and track all fulfillment activity using internal tools or spreadsheets

• Communicate any discrepancies, errors, or blockers to the Team Lead promptly

• Participate in onboarding training prior to the July 6th go-live date

• Support process improvement efforts by documenting recurring issues or inefficiencies

What You’ll Need

Required:

• 1–3 years of experience in data entry, operations, BPO, or back-office processing roles

• Strong attention to detail and a high degree of accuracy

• Comfortable working with internal systems, portals, or admin consoles (training will be provided)

• Proficiency in Microsoft Excel or Google Sheets

• Good written and verbal communication skills in English

• Ability to work independently and meet productivity targets

Preferred:

• Experience in SaaS, data services, or technology companies

• Familiarity with customer entitlement or subscription management concepts

• Prior experience in a ramp-up or go-live support role

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.