Data Product Fulfillment Associate - Lead

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Data Product Fulfillment Associate - Lead t to oversee fulfillment operations and team management. This position will be full-time and remote.

What You’ll Do

• Oversee day-to-day fulfillment operations

• Manage queue distribution to ensure timely task completion

• Provide first-level quality checks to maintain standards

• Serve as the primary point of contact with the US-based team

What You'll Need

Required

• 3+ years in BPO operations or team supervision

• Experience managing small teams (4–10 people)

• Comfortable in client-facing or cross-time zone coordination

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.