DC Manager - Chennai

Visit customer location, convince and convert leads assigned by the company to avail Oro’s gold loan products.

Lead and manage the Disbursement Centre - be responsible for all day to day ops in the DC

Attend to customers who visit the branch and ensure smooth execution of loans

Ensure top quality service and great customer experience for all Oro customers

Ensure fulfilment of customer’s gold loan requirement 

Verify Customer KYC as per the standard process 

Appraise gold ornaments accurately using touchstone, acid and saltwater 

Possess in-depth app knowledge and conduct demos for customers

Build a long-term relationship with customers for future business

Securely handover pouches and loan documents at storage locations

Languages - Fluency in Tamil and English are a must. 

Must have good interpersonal skills, must be able to build great rapport with our customers

Must be able to hire, train and effectively manage a team

Proficiency in usage of Mobile Tech and Applications 

Two-wheeler and license for travel 

Technical Skills - Ability to use touchstone and acid method to appraise the gold purity; ability to do stone deduction; ability to spot brittleness, sonority etc

Good communication and convincing skills.

Ensuring the right valuation like capturing the right carat, proper stone deduction etc.