Debt Recovery Agent

This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 600000 (ie INR 2.5-6 LPA)
Min Experience: 2 years
Location: Andheri West
JobType: full-time

We are seeking a motivated and results-driven Debt Recovery Agent to join our team, with a primary focus on banking debt recovery. The ideal candidate will have strong communication skills in English and a proven ability to manage sensitive financial discussions with professionalism and persistence. This role requires working closely with debtors to negotiate settlements, monitor account progress, and escalate cases where necessary — all while adhering to UAE regulatory frameworks and company policies.

Key Responsibilities:

1. Debt Follow-up and Communication

• Contact delinquent customers through various channels including phone, email, and in-person visits to follow up on overdue payments.
• Maintain a professional and empathetic tone while encouraging repayment and discussing debt resolution options.
• Clearly explain outstanding balances, interest rates, and repayment terms to customers.

2. Negotiation and Payment Agreements

• Negotiate and finalize repayment plans in accordance with internal guidelines and customer affordability.
• Ensure that all payment arrangements are documented accurately and that commitments are followed up diligently.
• Offer structured advice to customers on managing their debt in alignment with financial literacy standards.

3. Account Monitoring and Documentation

• Maintain up-to-date and detailed records of collection activities, customer communications, and payment agreements in the system.
• Monitor payment schedules and track progress toward debt resolution.
• Update account statuses in real-time to reflect customer actions and outcomes.

4. Escalation and Coordination

• Identify and escalate non-responsive or high-risk accounts to senior management or legal teams for further action.
• Collaborate with internal teams such as compliance, legal, and customer service to ensure coordinated handling of cases.
• Ensure all collection efforts are compliant with UAE laws, financial regulations, and internal operating procedures.

5. Reporting and Analysis

• Generate and present weekly, monthly, and quarterly reports outlining collection metrics, delinquency trends, and case outcomes.
• Analyze recovery patterns and provide insights to management for process improvement and strategic adjustments.
• Contribute to departmental performance goals by meeting individual and team collection targets.

Required Skills & Qualifications:

• Minimum 2 years of experience in banking debt recovery, financial collections, or a similar role.
• Strong verbal and written communication skills in English; proficiency in other languages (e.g., Arabic) is a plus.
• Skilled in negotiation, conflict resolution, and sensitive financial communication.
• Working knowledge of debt collection laws and financial regulations in the UAE.
• Proficient in using CRM systems, spreadsheets, and collection software tools.
• Highly organized with attention to detail and accurate documentation.
• Self-driven with a professional attitude and strong sense of ethics.